Contact Us

1. Contact Methods

We are available to assist with any enquiries related to orders, deliveries, returns, or general product information available on the website.

Customers may contact us through the following channels:

Email: priorityservice@casaupyard.com
Phone: +81 (708) 921 51 60
Address: 306, 1-54-7 OTSUGAOKA, KASHIWA-SHI, CHIBA 277-0921, JAPAN
Service Area: Australia

We aim to provide clear, professional, and reliable communication to ensure effective and appropriate support for all customer enquiries.

2. Customer Service Hours

Customer support is available Monday to Friday, from 8:15 AM to 4:15 PM.

During these hours, we provide assistance with:

Order status verification and tracking enquiries;

Shipping and delivery information;

Permitted order modifications within applicable timeframes;

Returns and refund enquiries;

Administrative requests and general product information.

3. Order and Delivery Enquiries

Detailed information regarding delivery timeframes, shipping conditions, and return procedures is available within the relevant policies published on the website.

If the available information does not fully address a specific enquiry, customers may contact us directly.

To ensure faster and more efficient assistance, customers are advised to include the order number and a clear description of their request.