This Privacy Policy explains how we collect, use, store, and protect personal information of users who access or use the website.
This policy applies to all personal information processing activities carried out through the website.
By accessing or using the website, users acknowledge that they have read this Privacy Policy and agree to the handling of their personal information as described.
This policy is implemented in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
During the use of the website, we collect information necessary for service functionality and user experience improvement.
The types of data collected include:
Information provided by users:
Name, address, contact details, email address, payment information, and order-related data.
Automatically collected information:
IP address, browser type, device information, pages visited, and browsing duration, collected through technical tools and cookies.
We use functional and analytical cookies to support navigation, enhance security, and analyse website usage.
Users may manage or withdraw consent at any time through browser settings or options available on the website.
Personal information is processed only for specific purposes in accordance with the Australian Privacy Principles (APP 3 – Collection of solicited personal information and APP 6 – Use or disclosure of personal information).
The primary purposes include:
Processing orders and payments;
Providing communication related to delivery, order updates, and customer support;
Improving and optimising website services;
Meeting legal and regulatory obligations.
Personal information may be shared only where necessary to deliver services, including with logistics providers, payment processors, and technical service providers supporting website operations.
Personal information is retained only for as long as necessary to fulfil its intended purpose or comply with legal obligations.
Order-related data may be retained for up to 10 years for administrative and legal compliance.
Strictly necessary cookies are stored only for the session and are deleted when the browser is closed.
Analytical and preference cookies may be retained for up to 12 months unless consent is withdrawn earlier.
Users may disable or delete cookies at any time through browser settings.
Under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APP 12 and APP 13), users have the right to:
Request access to personal information;
Request correction of inaccurate or outdated information;
Request deletion of personal information where applicable;
Request restriction of processing in certain circumstances;
Request data portability where applicable;
Object to processing based on legitimate interests;
Withdraw consent at any time;
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Requests can be submitted via email through the website.
Personal information is processed based on the following legal grounds:
Performance of a contract or pre-contractual measures requested by the user;
Compliance with legal obligations under Australian law;
User consent for specific processing activities;
Legitimate interests in operating and improving the store, provided such interests do not override user rights.
All data processing activities comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Email: priorityservice@casaupyard.com
Phone: +81 (708) 921 51 60
Address: 306, 1-54-7 OTSUGAOKA, KASHIWA-SHI, CHIBA 277-0921, JAPAN
Business Hours: Monday to Friday, 8:15 AM – 4:15 PM
Service Area: Australia
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