These Terms of Service govern the use of the website and define the rights and obligations of users who browse or place orders.
By accessing or using the website, users agree to these Terms of Service without limitation.
These terms apply to all sales and deliveries of products within Australia conducted through the website.
Users may create a personal account to manage orders, addresses, and preferences.
Users must provide accurate and complete information and are responsible for maintaining the confidentiality of their login credentials.
The use of false information or information belonging to third parties is prohibited.
We take reasonable steps to maintain the security and availability of the website in line with industry standards but do not guarantee uninterrupted access.
This section is applied in accordance with the Australian Consumer Law under the Competition and Consumer Act 2010 (Cth).
Products available on the website are described as accurately as possible.
Images are for illustrative purposes only and may vary slightly from the delivered product.
All prices are displayed in Australian Dollars (AUD) and include applicable taxes in accordance with Australian taxation requirements.
Product availability is shown at the time of ordering and may change due to inventory updates.
If a product becomes unavailable, customers may choose to wait, select an alternative product, or receive a refund.
To place an order, users must follow the checkout process on the website and complete payment.
An order is considered accepted once a confirmation email is issued.
Available payment methods are displayed on the website and comply with the Payment Card Industry Data Security Standard (PCI DSS).
In the event of a clear pricing or product description error, we reserve the right to cancel the order and issue a full refund.
For shipping details, please refer to the store’s Shipping Policy.
Once payment is completed, orders are typically processed within 2–5 business days.
Processing Cut-off Time:
Once dispatched, the estimated delivery timeframe is 6–8 business days.
More details, please refer to the store’s Order Cancellation Policy.
Customers may request a return within 15 days from the date of delivery.
Once the returned items are received and inspected, refunds will be processed within 1–3 business days.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
Personal data is processed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Data is used solely for order management, communication, and website functionality.
Order-related data may be retained for up to 10 years for legal and administrative purposes.
Cookies essential to website operation are used during sessions, while analytical cookies may be retained for up to 12 months unless consent is withdrawn.
Disputes are handled under the Competition and Consumer Act 2010 (Cth) and applicable Australian jurisdiction.
Consumers may also access dispute resolution mechanisms such as those provided by the Australian Competition and Consumer Commission (ACCC) and relevant state-based consumer protection bodies.
Email: priorityservice@casaupyard.com
Phone: +81 (708) 921 51 60
Address: 306, 1-54-7 OTSUGAOKA, KASHIWA-SHI, CHIBA 277-0921, JAPAN
Business Hours: Monday to Friday, 8:15 AM – 4:15 PM
Service Area: Australia
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